Helping you get started

Regardless of the skills and experience of your authoring team, adopting technology often represents a big change in working practice. We have experience of working with a wide range of organisations to get them on board, and our implementation plan is designed to help you get up to speed quickly and bring your team with you.

How it works

We work together through a 7 stage process, depending on your requirements.

Project setup

In this first phase we work with your project team to identify and document project goals, governance approach and the risk and issue management processes.


Through a series of workshops the key elements of your current/desired content production operating model are documented and mapped to the key areas of the system.


Once the Discovery phase is complete we carry out initial site configuration and demonstrate this to the project team and key system users for feedback.


Once the target configuration has been accepted by the customer team there is then a period of internal validation/acceptance testing to allow for a full test of the system.


This stage can follow one of two models:

  1. Train-the-trainer: key users and internal ‘champions’ are identified and are provided with full training by GradeMaker on the agreed configuration of the system. A full set of support materials (user guides, how-to videos, one-page guides) are also provided and can then be customised by the customer team.
  2. Full user training: GradeMaker provide expert in-house trainers and undertake the customisation of all support materials on behalf of the customer. This training can be provided on-site or online/virtually as required.


This can be either mean moving all the your assessment authoring into GradeMaker at once, or through a series of smaller, incremental phases of migration.

Ongoing support

Once your team are using the product live, we continue to support you and as we develop new features that will benefit you, we get together regularly to update you and your team.